Terms and Conditions - House Clearance Chertsey

Welcome to our House Clearance services in Chertsey. The following Terms and Conditions govern your use of our services and outline the rights and obligations of both parties involved. By engaging with us, you agree to comply with these terms.

1. Definitions

Service Provider: Refers to our company offering house clearance services.
Client: The individual or entity requesting house clearance services.
Services: Includes the removal, disposal, and recycling of household items.

2. Scope of Services

Our House Clearance services in Chertsey encompass the following:

Removal of unwanted items from residential properties.
Sorting and categorizing items for disposal, donation, or recycling.
Transportation of items to designated facilities.
Proper disposal in compliance with local regulations.

2.1 Additional Services

Upon request, we also offer:

Deep cleaning of cleared areas.
Hoarding clearance assistance.
Secure disposal of sensitive items.

3. Booking and Scheduling

To schedule our services:

Clients must provide accurate property details.
Availability is subject to our existing schedule.
We reserve the right to reschedule appointments in unforeseen circumstances.

4. Payment Terms

Our payment policies are as follows:

Pricing: Services are priced based on the volume of items and the complexity of the clearance.
Invoices: Clients will receive an invoice upon completion of services.
Payment Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers.
Late Payments: Applicable late fees may be enforced for overdue payments.

5. Cancellation and Refunds

Client rights regarding cancellations:

Clients may cancel services up to 48 hours in advance without penalty.
Cancellations made within 48 hours may incur a cancellation fee.
Refunds for prepaid services are subject to our refund policy.

5.1 Refund Policy

Refunds will be processed under the following conditions:

Incomplete services due to our fault.
Failure to perform services as agreed.

6. Liability and Insurance

Your safety and property are paramount:

We maintain comprehensive insurance to cover any damages during clearance.
Clients are responsible for securing their valuables before our arrival.
We are not liable for pre-existing damages or items not disclosed prior to service.

6.1 Limitation of Liability

Our liability is limited to the total value of the service provided. We are not liable for indirect or consequential damages.

7. Client Responsibilities

Providing accurate information about the property and items for clearance.
Ensuring access to the property for our team.
Notifying us of any hazardous materials or restricted items prior to service.

8. Confidentiality

We respect your privacy:

All client information is kept confidential and used solely for service provision.
We do not share client information with third parties without explicit consent.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time:

Clients will be notified of significant changes.
Continued use of our services implies acceptance of updated terms.

9.1 Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

10. Governing Law

These terms are governed by the laws of the United Kingdom:

Any disputes arising from these terms shall be resolved in the appropriate courts.

11. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be in effect.

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Service Provider:

Any prior agreements or understandings are superseded by these Terms.

Thank you for choosing our House Clearance services in Chertsey. We are committed to providing you with professional and reliable service.